Our in-house teams provide customer support through every stage of your project from product design to aftermarket service. Working with you throughout the process, your dedicated project team will become your designated point of contact; communicating progress reports and ensuring all key requirements are being met.
At concept and pre-FEED stage our engineers are best placed to provide value to you; offering advice and guidance to ensure a fit for purpose solution, whatever your application and product needs. Whether your project demands qualification for standardised products or solutions to reduce time, we work closely with our customers to come up with the right option for you.
During the detailed design phase, you are able to engage with our team who can provide you with options to optimise the design and increase the project’s efficiency. Allowing this discussion during the early stage of the project facilitates a smooth transition through design and manufacture.
Throughout project evaluation and selection you will directly engage with our sales and quotations team who will listen to your project demands and address your requirements. By developing open lines of communication, you are able to convey your project needs to ensure the best possible solution.
Testing is critical for valves to ensure reliability of design, safe operation and in order to ensure the demands of your project are met. At this stage, a number of tests are performed to certify valve performance and ensure lifetime reliability of the equipment in situ. Our established range of in house testing facilities includes the capabilities to undertake hydro, gas, pressure, fire, hyperbaric, temperature, endurance and emissions testing.
Our sister company, Tyne Pressure Testing provides a dedicated hyperbaric facility with specialist engineers and nine chambers for a variety of testing needs, including one of Europe’s largest commercially available hyperbaric chambers capable of simulating 4,500 meter water depth.
As manufacturers of valves for more than 50 years for customers across the globe, our in-house design teams have the knowledge and expertise to guarantee an optimum solution for every project. Our approach to design and manufacturing ensures that the integrity of design is maintained through the use of 3D modelling, finite element and motion analysis. Our flexible manufacturing supply chain allows us to not only utilise the global British Engines network, our own manufacturing plant in Newcastle but also a global network of suppliers that deliver quality at the right price.
Once our valves have been manufactured, tested and delivered to site; our service and aftermarket team can support you here on in. During installation and commissioning our service team can visit your site to support with all associated activities, giving you advice and guidance on best practice techniques to ensure that valves are installed safely and correctly. Our service and aftermarket team can continue to provide support for all your requirements from refurbishment, maintenance and repair activities to looking at repeat and spare valves. Our team is on hand 24/7, and for emergency situations we will aim to make it to your site within four hours by utilising one of our global service support centres.